Job DescriptionGenpact Hiring For Customer Service _Voice ProcessWe have an opportunity with our Client for Regional speaking language.Inviting applications for the role of Process Associate, Customer service Voice ProcessIn this role, you will be responsible for handling inbound & outbound Calls. You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window. Your role will require handling customer escalations & Complaints and you will be expected to communicate and explain effectively to the customers. We will prefer people with a technical bent of mind, who are able to resolve digital payment queries of the customers.Responsibilities :Take Inbound CallsUnderstands digital payment concept, transfer of payments, usage of digital banking and paymentsFluent in Regional languagePeople who have handled customer over the phoneDisplay empathy/ understanding/ concern towards customersProvide quick and effective resolution to the customer’s queriesGood Typing speedResolve customer queries on digital paymentsWants to delight customers, beyond the call of dutyunderstand the visa processing requirements, various posts, and embassy knowledgeIs able to communicate clearly, both written and in speechis able to handle complaints, even when handling unpleasant customersWorks accurate and with an eye for detailIs able to use automated information systems to analyses the customers situationHandling multiple tasks simultaneouslyGood with MS Office SkillsMinimum Qualification: Any graduateDocuments to Carry2 UPDATED COPIES OF RESUMEID PROOF ORIGINAL (AADHAR IS MANDATORY )2 XEROX COPIES OF ID PROOF2 PASSPORT SIZE PHOTOGRAPHS.LAST 3 MONTHS PAYSLIPS ( IF ANY )Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Perks and BenefitsIncentives + One way cab Facility + Yearly Bonus
Perks and Benefits
Incentives + One way cab Facility + Yearly BonusSalary: Not Disclosed by RecruiterIndustry: BPO / Call Centre / ITESFunctional Area: ITES, BPO, KPO, LPO, Customer Service, OperationsRole Category: VoiceRole: Associate/Senior Associate -(NonTechnical)Employment Type: Full Time, PermanentKeyskillsCustomer ServiceTyping SpeedOffice SkillsInbound CallsVisa ProcessingVoice ProcessCustomer FocusMS OfficeOutbound Calling
Desired Candidate Profile
Doctorate – Doctorate Not Required
GENPACT India Private LimitedGenpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Recruiter Name:Arpit Sharma
Contact Company:GENPACT India Private Limited