Several Zoom users are reportedly facing issues regarding audio and video while conducting meetings over the video conferencing tool

Zoom users have reportedly been facing issues regarding both audio and video while conducting meetings. Several users took to Twitter to state the problem. A large number of tweets say that people using the video conferencing tool are not able to hear or even see each other. Some have also reported problems in joining virtual meetings.

“We aren’t having trouble with people joining the meeting. The problem is that we cannot see or hear each other when we join,” says John Norwood. “I wasn’t able to admit anyone in the waiting room today May 17, 2020 for a 10:00 a.m. Eastern time meeting. I was using the paid version of Zoom. I had to use an IPad with an old version and create a new meeting using an unpaid account for it to work,” says Craig Green.

The company has however acknowledged the issue and said that users need to restart sessions to resolve the issue that seems to have impacted “limited” users. “Our team is investigating the root cause of issues joining Zoom Meetings. These issues appear to be limited to a subset of users. Please visit status.zoom.us for updates,” tweeted the official account of the company.

“Zoom users impacted by this issue should now be able to host, join and participate in Zoom Meetings and Zoom Video Webinars if they restart their sessions. We continue to assess and monitor. We sincerely apologize for any inconvenience this might have caused,” added the company.

Zoom Video Communications has turned out to be one of the most popular and widely used video conferencing tool in the world is the COVID-19 era. As lockdowns have been enforced across different countries in the world to contain the spread of COVID-19, thousands of businesses, institutions and individuals are now dependent on the video conferencing tool for their communication needs.